Shipping policy

At FIXMATEE, we aim to deliver your orders in a timely and reliable manner.
Please read our Shipping Policy carefully to understand how deliveries are handled.

Shipping Coverage
We currently ship across India.

Order Processing Time
• Orders are usually processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Time
• Estimated delivery time is 5–10 business days, depending on the delivery location.
• Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

Shipping Charges
• Shipping charges, if applicable, will be clearly mentioned at checkout.
• Any additional charges (if applicable) are non-refundable.

Cash on Delivery (COD)
• Cash on Delivery is available on selected products and locations.
• FIXMATEE reserves the right to disable COD for certain orders or pin codes.

Order Tracking
• Once your order is shipped, tracking details will be shared with you via SMS or WhatsApp, if available.
• You can use the tracking information to monitor your shipment status.

Incorrect Address or Failed Delivery
• Customers are responsible for providing accurate and complete delivery details.
• Orders returned due to incorrect address or failed delivery attempts may not be eligible for re-shipment or refund.

Delayed or Lost Shipments
• While we work closely with our delivery partners, FIXMATEE is not responsible for delays caused by courier services.
• In case of lost shipments, we will coordinate with the courier partner to resolve the issue.

Customer Support
For any shipping-related queries, please contact us on WhatsApp with your Order ID.

Customer Support (WhatsApp Only):
+91 70072 82051

Policy Updates
FIXMATEE reserves the right to update or modify this Shipping Policy at any time without prior notice.